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If you have a grievance regarding any aspect of a train journey, we are there to LISTEN… and ACT.

What is the Public Grivance Redresal Machinery?

Being a customers-oriented establishment, South Central Railway has its own Public Grievance Redressal Machinery, which has been constituted to receive, process and take remedial action on all complaints received from passengers.

Heading this organization is the Director, Public Grievance, who is also the Addl. General Manager.

Assisting him is the Secretary, Public Grievances at the Zonal Headquarters level at Secunderabad. To ensure smooth functioning of the Public Grievance Redressal Machinery at the Division Level, each of the five Divisional Headquarters of South Central Railway has a Chairman heading thePublic Grivance Unit, who is also the Additional Divisional Railway Manager.

How to lodge a Complaint

1. You can record it in the Complaints Book that is easily available at any station.

You can also find the Complaints Book at:

* Out Agencies* Parcel Offices

* Town Booking Offices*Enquiry/Reservation Offices

* Major Goods Sheds* Refreshment Rooms

These are also available on trains,in Pantry Cars, Airconditioned Coaches and with the Guards of all passenger carrying trains,excluding suburban trains.

2. The system of lodging a complaint at major Railway Stations over South Central Railway has been computerized . This facilitates faster communication and quicker solution to the problems of Rail user. The computers installed at various locations are interconnected with the Divisional and Zonal Headquarters. 
3. You can mail your complaint to : 

           Director ,Public Grievances Secretary,Public Grivances

Addl. General ManagerSouth Central Railway

South Central RailwayHeadquarters Office

Headquarters OfficeRail Nilayam

Rail NilayamSecunderabad-500071

Secunderabad-500071Tel: 7830098

Tel: 7824216

4. You can fax your complaint to : 040-7824216

5. You can write to the Divisonal HeadquartersOffices of South Central Railway.

These offices are at Secunderabad ,Hyderabad,Vijayawada ,Guntakal, Guntur and Nanded. Address your complaints to : The Addl. Divisional Railway Manager at the respective Divisional Headquarters.

Lodging a Complaint. Does it really help?

Yes, of course! Every complaint received is registered acknowledge and responded to, promptly. A detailed investigation will be done before the complainant is addressed.

You can be rest assured that corrective action will be taken on your complaint. This will not only help you, but also prevent recurrence of such lapses.Inthe process ,the Public Grievance Redressal Machinery acts as a Public Response System,giving us feedback to help us serve your better.

   MONITORING CELLS

South Central Railway has set up Special Monitoring Cells to provide better Railway services.

These Monitoring Cells, have been set up at south Central Railway Headquarters and Divisional Headquarters.

You can report your problems regarding Catering, Passenger amenities, cleanliness and late running of trains, either to the Zonal Monitoring Cells or the Divisional Monitoring Cells.

Senior officials have been nominated as Nodal Officers to look into passenger complaints and supervisor the functioning of Monitoring Cells. Complaints of a serious nature can be brought to their direct notice if the passengers so desire.

Passengers may contact the Monitoring Cells for general suggestions and problems.

Nodalofficers nominated for the above cells

           PassengerChiefCommercial Manager

            Amenity and(Passenger Services)

            Cleanliness Cell*Tel.040-7830736

            e-mail:ccmps@scr.railnet.gov.in

       Chief Medical Director

             *Tel.040-7821373

        e-mail:cmd@scr.railnet.gov.in

   Chief Mechanical Engineer

              *Tel.040-7822582

        e-mail:cme@scr.railnet.gov.in

         Punctuality CellChief Passenger Traffic Manager

          *Tel 040-7820567

            e-mail:cptm@scr.railnet.gov.in

          Catering CellChiefCommercial Manage

                 (Passenger Services)

                  Tel.040-7830736

                  e-mail:ccm@scr.railnet.gov.in

South Central Railway ,Rail Nilayam,Secunderabad-500071

*Available only between 9.30 and 5.30 pm on working days.